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Quality Claim Management Team-Based Problem-Solving

Streamline quality claims with structured, data-driven workflows powered by Microsoft Power Platform.

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The Power of Thinking Patterns

Team collaborating around a table with gears and thought bubbles symbolizing problem-solving and structured thinking.
  • What’s going on here?

    Situation Analysis

    Steps D0, D1, and D2 focus on understanding the problem and its context.

  • What caused this to happen?

    Problem Solving

    Steps D3 and D4 involve identifying and addressing the root cause of the problem.

  • What is the best solution?

    Decision Making

    Steps D5 and D6 focus on choosing and implementing the best permanent solution.

  • What can we do now to stop something happening later?

    Problem Prevention

    Steps D7 and D8 aim to prevent the recurrence of the problem and recognize team contributions.

Our innovative Power App software streamlines the Global 8D methodology with structured workflows, robust Task Management & Templates, and automation tools. Power BI analyses help monitor KPIs and claim trends, enabling data-driven decisions and sustainable corrective actions. This ensures lasting improvements in quality and efficiency.

Built for Efficiency. Designed for Collaboration.

Basic Claim Management

Rapid issue tracking.
Ideal if full 8D problem-solving is not required or for a fast initial implementation phase.

8D Process Integration

Facilitates all eight stages of the 8D methodology, ensuring thorough problem resolution from initial identification to preventive measures.

Root Cause Analysis

Powered by integrated tools like Ishikawa and 5 Whys for an automated, structured approach.

Data Analytics

Real-time insights with Fabric dashboards for tracking trends and KPIs

Smart Automation

Accelerate task creation and handling with templates and Kanban board. Automate notifications and approvals to enhance collaboration.

Seamless Integration

Synchronization with ERP systems for consistent data and seamless collaboration via Microsoft 365 tools like Teams, SharePoint, and Excel.

Explore Features Details

Detailed Features Overview

Claims BPF

Developed by Data-driven Solutions, Quality Claim Management is a powerful Model-driven Power Apps solution built on Microsoft Power Platform. Designed to foster team-based problem-solving across all departments—not just the quality team—it streamlines and standardizes the 8D problem-solving methodology, ensuring a structured, data-driven, and collaborative approach to managing quality claims efficiently.

Key Features

  • Basic Claim Management: Enables quick and simple event logging for cases where a full 8D problem-solving process is not required. Ideal for a fast initial implementation phase to establish rapid issue tracking and response.
  • Comprehensive 8D Process Integration: Facilitates all eight stages of the 8D methodology, ensuring thorough problem resolution from initial identification to preventive measures.
  • Situation Analysis: Focuses on data collection to define the problem scope, ensuring accurate identification of the issue before root cause analysis.
  • Root Cause Analysis: Powered by integrated tools like Ishikawa and 5 Whys for an automated, structured approach.
  • Task Management & Templates: Ensures a seamless, structured approach to task execution across all stages from D3 to D7.
  • Automated Notifications & Approvals: Enhances workflow automation by providing alerts and approval processes to streamline communication.
  • Fabric Data Analytics & Reporting: Includes executive summary dashboards, quarterly KPIs, and Quality Review Meeting insights.
  • Claim Categorization & Master Data Management: Enables structured classification of claims for accurate tracking and analysis.
  • ERP System Integration: Synchronizes essential master data with ERP systems, maintaining consistency across platforms.
  • Microsoft 365 Integration: Enables seamless reporting and collaboration with Excel, PowerPoint, and SharePoint.
  • MS Teams Hub: Supports training videos, issue reporting, ideas, and a growing knowledge base.

Visual Tour of the Application

Focus Sectors and Benefits

Industry-Focused Solution

Primarily designed for the automotive industry, this solution is also adaptable for other sectors requiring a structured approach to tackling complex quality issues.

Digitalization and Standardization

Transforms traditional quality claim processes into a unified digital workflow, enhancing efficiency and consistency.

Enhanced Decision-Making

Data-driven approach supports informed decision-making throughout the problem-solving process.

Experience the Future of Quality Management

Ready to see how our Power App can transform your quality processes? Contact us today to learn more or schedule a demo!

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